3
Dining areas & stations fully covered
10+ POS
POS terminals, kiosks & kitchen screens stabilized
0
Service interruptions during dinner rush
Real-World Example: Restaurant Back Office IT Overhaul
Full Scope IT Solutions partners with restaurants that need reliable technology behind the scenes—where POS, Wi-Fi, cameras, and back office tools all work together. In this case study, we helped a busy restaurant eliminate constant IT headaches and stabilize its back office operations.
Client’s Challenges
The restaurant was popular with guests—but behind the scenes, the technology was slowing everything down:
- Unreliable POS network causing delays and manual workarounds during peak service
- Weak Wi-Fi in the dining room, bar, and office areas
- Back office PC and server running slowly and frequently freezing
- No standardized backup or security for recipes, schedules, and financial data
- Unorganized cabling around POS stations, printers, and network gear
- Owners and managers spending time on IT issues instead of running the business
Our Solution
We built a stable, secure back office environment that supports front-of-house and kitchen operations without getting in the way.
1. Site Walk & Network Review
We started on-site, walking the restaurant to see how technology was actually being used during service.
- Mapped POS terminals, kitchen printers, bar stations, and office equipment
- Documented existing cabling, switches, and router placement
- Identified Wi-Fi dead zones and interference around kitchen equipment
2. Network & Wi-Fi Redesign
We designed a network built for busy service periods and payment traffic.
- Installed a business-grade router and managed switch for consistent performance
- Separated staff, POS, and guest Wi-Fi into secure, isolated networks
- Deployed strategically placed access points to cover the dining room, bar, and office
3. POS & Kitchen Device Stabilization
We made sure orders, tickets, and receipts flowed reliably—especially during rushes.
- Cleaned up and relabeled cabling for POS terminals and kitchen printers
- Validated reliable network paths to each POS, bar station, and expo screen
- Coordinated with the POS vendor to confirm best-practice configuration
4. Back Office Systems & Data Protection
We modernized the office environment where scheduling, inventory, and finances are managed.
- Refreshed the back office workstation and secured access to accounting and payroll tools
- Set up backups for key files: inventory sheets, schedules, vendor records, and financial data
- Deployed endpoint security and standardized updates to reduce risk
5. Cameras & Owner Visibility
We helped the owners keep an eye on the restaurant even when they weren’t on-site.
- Integrated existing or new cameras into the network with secure remote access
- Ensured bandwidth and storage planning matched real-world usage
- Documented simple steps for owners to view cameras and alerts from anywhere
Results
The restaurant now has a back office and network that keep up with the pace of service.
- Significantly fewer POS and network issues during lunch and dinner rush
- Stable Wi-Fi coverage for staff and secure guest access where needed
- Organized cabling and equipment that can be easily maintained or expanded
- Protected back office data with reliable backups and endpoint security
- Clear visibility for owners through cameras and remote access tools
- An IT partner monitoring systems so managers can focus on food, guests, and staff